Terms of Service — ShopPolicy
Last updated: 31 July 2026
1. Who we are and what this is
ShopPolicy (shoppolicy.eu) is operated by Sašo Špacapan s.p., Tominčeva ulica 10, 5250 Solkan, Slovenia; contact hello@shoppolicy.eu. ShopPolicy generates store policy documents for EU online shops from templates, personalized by AI with the answers you provide. We provide the service; the €29 purchase itself is sold through Stripe as merchant of record (section 4). Mandatory consumer rights under EU and national law remain unaffected by these terms.
2. Not legal advice
ShopPolicy is a template-based document generator, not a law firm. Generated documents are provided for informational purposes, are not legal advice, and do not create a lawyer–client relationship. You are responsible for reviewing documents — ideally with a qualified professional — before publishing them, and for how you use them in your shop.
3. Free tier
The returns & withdrawal policy is free: one generation per email address and IP address per day, no signup. The free document carries a short attribution line.
4. Full pack (€29, one-time) — sold through Stripe
The full pack unlocks all five documents personalized to your shop, clean export (Markdown, HTML, print/PDF), and regenerations for 30 days from purchase.
The purchase is made on Stripe's hosted checkout, where Stripe acts as merchant of record(you may see the transaction described as “sold through Link” on the checkout page, on your receipt, and on your card or bank statement). This means the contract of sale for the €29 payment is concluded with Stripe rather than with us, and Stripe:
- calculates, collects and remits VAT or equivalent indirect tax, and issues the tax invoice where one is required — the price shown includes VAT where applicable;
- sends the receipt and any invoice or credit-note notifications directly to you;
- handles payment disputes and chargebacks.
We remain responsible for the service itself — generating your documents, keeping them available for 30 days, and supporting you with anything to do with their content. If something is wrong with your purchase, contact us first at hello@shoppolicy.eu and we will put it right or arrange a refund.
5. Immediate delivery and the right of withdrawal
The full pack is digital content delivered immediately after payment. By purchasing, you expressly consent to immediate performance and acknowledge that you thereby lose the 14-day right of withdrawal (Art. 16(m), Directive 2011/83/EU). Because the sale is concluded with Stripe as merchant of record (section 4), that consent is given to Stripe as the seller; the same consequence applies either way.
This affects the statutory cooling-off right only. It does not limit your rights where the documents are not delivered or the service does not work as described — contact us and we will put it right or arrange a refund. We want you to get what you paid for.
6. Fair use
Regenerations exist to refine your own shop's documents. Automated bulk use, resale of generated documents, or attempts to circumvent the free-tier limits are not permitted.
7. Liability
We are liable without limitation for intent and gross negligence. For slight negligence we are liable only for the breach of essential contractual obligations, limited to the foreseeable damage typical for this kind of contract. We are not liable for the legal sufficiency of documents you publish without review. Mandatory statutory liability remains unaffected.
8. Governing law
These terms are governed by Slovenian law. If you are a consumer habitually resident in another EU country, you additionally enjoy the protection of the mandatory provisions of that country's law.
9. Dispute resolution
We are committed to resolving any dispute directly — contact us first at hello@shoppolicy.eu. If we cannot resolve a dispute between us, you may be able to refer it to a consumer dispute resolution (ADR) entity; the European Commission maintains a list of national dispute resolution bodies at consumer-redress.ec.europa.eu.
See also our Privacy Policy.